Privacy & Cookies Policy
St. Ronan’s B&B respects the privacy of every individual who visits this website and is committed to safeguarding their privacy.
This policy explains what information we gather about you, what we use that information for and who we give that information to. It also sets out your rights in relation to any information that we may hold about you.
St. Ronan’s B&B may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 16th May 2018.
Table Of Contents
Definitions Used In This Policy.
Data Protection Principles We Follow.
Data Subject Rights.
Who Is Collecting The Data.
What Data We Collect About You.
What We Do With The Personal Data We Collect.
Will The Data Be Shared With Any Third Parties. How Will This Data Be Used.
How We Secure Your Data.
Special Category Data.
How Long Will The Data Be Stored For.
How Can The Data Subject Raise Concerns & Complaints.
any information relating to an identified or identifiable natural person
any operation or set of operations which is performed on Personal Data or on sets of Personal Data.
a natural person whose Personal Data is being processed.
a natural person under 16 years of age.
We/us (either capitalised or not):
St. Ronan’s B&B
Data Projection Principles
We promise to follow the following data protection principles:
- Processing is lawful, fair, transparent:
Our processing activities have lawful grounds. We always consider your rights before processing personal data. We will provide you information regarding processing upon request.
- Processing is limited to the purpose:
Our processing activities fit the purpose for which personal data was gathered.
- Processing is done with minimal data:
We only gather and process the minimal amount of personal data required for any purpose.
- Processing is limited with a time period:
We will not store your personal data for longer than needed.
- We will do our best to ensure the accuracy of data.
- We will do our best to ensure the integrity and confidentiality of data.
Data Subjects Rights
The Data Subject has the following rights:
Right to information:
meaning you have the right to know whether your Personal Data is being processed; what data is gathered, from where it is obtained and why and by whom it is processed.
Right to access:
meaning you have the right to access the data collected from/about you. This includes your right to request and obtain a copy of your Personal Data gathered.
Right to rectification:
meaning you have the right to request rectification or erasure of your Personal Data that is inaccurate or incomplete.
Right to erasure:
meaning in certain circumstances you can request for your Personal Data to be erased from our records.
Right to restrict processing:
meaning where certain conditions apply, you have the right to restrict the Processing of your Personal Data.
Right to object to processing:
meaning in certain cases you have the right to object to Processing of your Personal Data, for example in the case of direct marketing.
Right to object to automated Processing:
meaning you have the right to object to automated Processing, including profiling; and not to be subject to a decision based solely on automated Processing. This right you can exercise whenever there is an outcome of the profiling that produces legal effects concerning or significantly affecting you.
Right to data portability:
you have the right to obtain your Personal Data in a machine-readable format or if it is feasible, as a direct transfer from one Processor to another.
Right to lodge a complaint:
in the event that we refuse your request under the Rights of Access, we will provide you with a reason as to why. If you are not satisfied with the way your request has been handled please contact us.
Right for the help of supervisory authority:
meaning you have the right for the help of a supervisory authority and the right for other legal remedies such as claiming damages.
Right to withdraw consent:
you have the right withdraw any given consent for processing of your Personal Data.
Who Is Collecting The Data?
The data controller is St. Ronan’s B&B.
St. Ronan’s B&B offers self catering or Bed and Breakfast Accommodation. Our registered address is 8a Portmuck Road, Islandmagee, Larne, Co Antrim, BT40 3TW.
Alana Hasler, Office Manager, email@example.com.
What Data We Collect About You
Data You Provide To Us
Visitors to our website can browse this website without entering any personal data and will only need to provide such information when they are completing a contact form, requesting a call back, signing up to a newsletter, making a purchase, or other requests in connection with the services we offer.
That personal information is typically name, company name, address, postcode, email, mobile number, landline number, payment details, any other contact details which is necessary for us to deal with your query, call back, newsletter signup, purchase or other request and is only used in connection with our business.
Data Automatically Collected About You
Information From Our Partners
We gather information from our trusted partners with confirmation that they have legal grounds to share that information with us. This is either information you have provided them directly with or that they have gathered about you on other legal grounds. See the list of our partners.
Publicly Available Information
We might gather information about you that is publicly available.
What We Do With The Personal Data We Collect
We use your Personal Data in order to:
- Provide our service to you. Your data is used to process your contact queries, call back, newsletter subscription, service subscription, purchase, or other request.
- Improve the website experience for our users.
- Fulfil an obligation under law or contract.
We use your Personal Data on legitimate grounds and/or with your consent.
When you purchase from us, to allow us to enter into a contract or fulfil contractual obligations, we may collect the following information: name, date of birth, phone number, email address, address, billing address, company name (if applicable), VAT number (if applicable). If you don’t provide this information, you won’t be able to purchase from us or enter into a contract with us. In these instances, we process your personal data because it is necessary for the performance of a contract with you, or in order to take steps at your request to enter into a contract, to identify you, to provide you a service or to send/offer you a product, and to communicate either for sales or invoicing.
On the grounds of legitimate interest, we process your Personal Data for the following purposes, to send out personalised offers, to administer and analyse our client base (purchasing behaviour and history) in order to improve the quality, variety, and availability of products/services offered/provided; and to conduct questionnaires concerning client satisfaction. As long as you have not informed us otherwise, we consider offering you products/services that are similar or same to your purchasing history/browsing behaviour to be our legitimate interest.
When you subscribe to our newsletter or purchase from us you can opt in to receive marketing communications in relation to our products and services by ticking the relevant boxes. Any details that you give to us via this website or in any other way may be added to our database. We will then send you the relevant marketing communications, such mailings may include details of our products and services, newsletters, updates and invitations, for the purposes we have asked your consent for, until such time that you remove your consent. In these instances, processing is performed on the basis of your consent.
We process your Personal Data in order to fulfil obligation rising from law and/or use your Personal Data for options provided by law. We reserve the right to anonymise Personal Data gathered and to use any such data. We will use data outside the scope of this Policy only when it is anonymised.
We might process your Personal Data for additional purposes that are not mentioned here, but are compatible with the original purpose for which the data was gathered. To do this, we will ensure that:
- the link between purposes, context and nature of Personal Data is suitable for further processing;
- the further processing would not harm your interests and
- there would be appropriate safeguard for processing.
- We will inform you of any further processing and purposes.
Will The Data Be Shared With Any Third Parties? How Will The Information Be Used?
We will not share your Personal Data with strangers. Personal Data about you is in some cases provided to our trusted partners for the purposes of delivering our services, fulfilling any contracts we enter with you, where required by law or to enforce our legal rights. We only work with processing partners who are able to ensure adequate level of protection to your Personal Data.
Third Party Communications
Any personal information that you provide to us is processed and held on our computer systems and we do not provide your details to third parties for any marketing or promotional purposes, except where you have given your consent.
Only when necessary to deliver our services and run our business, we share your information with various providers who will act as data processors. These include:
St. Ronan’s B&B does not store credit/debit card details nor does it share financial details with any third parties. However, it may (in appropriate circumstances) use certain other companies to provide services to you, such as a credit card processing company or a Direct Debit service.
These companies do not retain, share, store or use personal information for any purposes other than to provide this service to St. Ronan’s B&B
Sharing your information for legal reasons
St. Ronan’s B&B will share your information when required to do so in order to comply with a common law or statutory obligation. For example, this may include information surrounding criminal acts or threats to public security.
How We Secure Your Data
St. Ronan’s B&B respects your data and have put in place suitable physical, electronic and managerial procedures to safeguard against such risks as loss or unauthorised access, destruction, use, modification or disclosure of data. We use safe protocols for communication and transferring data (such as https). We monitor our systems for possible vulnerabilities and attacks.
Special Category Data
St. Ronan’s B&B not collect special category data as a matter of course.
We do not intent to collect or knowingly collect information from children. We do not target children with our services.
How Long Will The Data Be Stored For?
We will keep hold of your data for no longer than necessary. The length of time we retain it will depend on any legal obligations we have (such as tax recording purposes), the nature of any contracts we have in place with you, the existence of your consent or our legitimate interests as a business.
We save your billing information and other information gathered about you for as long as needed for accounting purposes or other obligations deriving from law, but not longer than seven years.
Contact submissions are held on email. Emails are retained for 7 years and access is restricted to the management team.
How Can The Data Subject Raise Concerns And Complaints?
We will take all reasonable steps to keep your personal information accurate and, where necessary, up to date. If you believe that any of the information that we hold about you is incorrect, please contact us. You also have a right to request a copy of the personal information that we hold about you; if you would like a copy of that information, again, please contact us.
If you have concerns or questions over the collection, storage or processing of your data, or any questions on our use of the information or want to contact us with respect to this policy, you are encouraged in the first instance to contact a member of staff to discuss and resolve any issues, or please send an email to us at firstname.lastname@example.org or a letter by post to us at 8a Portmuck Road, Islandmagee, Larne, Co Antrim, BT40 3TW.
What Are Cookies?
Cookies are tiny files that help track the use of the site and to personalise your journey. These cookies can be stored so that if you return to a website, that website server can call the information from the cookies stored on your computer to tailor your experience of the site.
Cookies are perfectly safe to be stored on your computer and almost all web browsers have cookie storing enabled as default. However, all browsers have the option of disabling cookies being stored on your computer if you wish to do this.
This would also be a common experience of reduced functionality across many websites.
To learn about how change the cookie settings for your browser please see our ‘How do I opt-out of cookies’ section.
Single Sign-On (SSO) cookie: when a user logs into the website, this identifies whether the user is authenticated and logged into the website. This is a ‘session’ cookie that expires after 12 hours.
Shopping basket cookie: this allows a user to store (i.e. remember) items to be purchased and their shipping address/shopping details. This is a ‘session’ cookie that expires after 14 days.
Google Analytics cookie: this shows web traffic analysis. These cookies have multiple expiration dates; please refer to here for more information.
Google AdWords and Google Remarketing: We use the online advertising program Google AdWords and the Google Remarketing technology, both operated by the company Google Inc. (“Google”). For measuring conversion with Google AdWords, a conversion tracking cookie is placed when a user clicks on a XYZ Company advertisement delivered by Google (“Ads”). Conversion tracking cookies expire after 30 days and are not used for personal identification.
Google uses a different cookie for each Google AdWords customer and there is no consolidation of the cookie data with other data. If you click on one of our Ads and proceed to a page equipped with a conversion tag and the cookie has not yet expired, the conversion is documented. With the help of the conversion tracking cookie we see the total number of conversions and are able to review the performance of our Ads. You can find more information about Google AdWords here.
Facebook pixel: this is a ‘web beacon’, in this case a pixel used on the XYZ Company website, which functions in a similar way to a cookie. It is used to build up a ‘Custom Audience’ based on people who visit our website, so we can target more relevant and effective Facebook advertising campaigns. Please refer to Facebook for more information.
How Do I Opt Out Of Cookies
You can manage the cookies that you allow on your computer through the internet browser that you use. You can also ask to be alerted every time a cookie is offered. There are instructions on how to manage your cookies using the most popular internet browsers below:
Find out which internet browser you use
On a PC: click on ‘Help’ at the top of your browser window and select ‘About’
On an Apple Mac: click on the Apple menu and select ‘About’ (make sure the browser is open)
Opting out of cookies in Internet Explorer
Click on ‘Internet Options’
Click the ‘Privacy’ tab
Move the slider to choose your settings
For more detailed privacy settings click on ‘Advanced’
Opting out of cookies in Safari
Choose ‘Preferences’ from Safari menu
Cookie settings are shown
Choose your settings
Opting out of cookies in Google Chrome
As a default, Google Chrome allows all cookies. You can manage the behaviour of first-party and third-party cookies or even block them completely.
Click on the ‘Tools’ menu
Click the ‘Under the Bonnet’ tab
Find the ‘Privacy’ section
Click ‘Content settings’
Click the ‘Cookie settings’ tab and choose your settings
Opting out of cookies in Mozilla Firefox
You can configure which sites are allowed to set cookies, how long to keep them for, and view and manage your existing cookies.
Click on ‘Menu’, then ‘Options’
Choose your settings
Opting out of Flash Cookies
If you’d like to control the use of Flash Cookies on your computer, Adobe’s website offers tools to do this.